Shipping policy
Shipping Policy
Marine Spares Online is committed to delivering orders promptly and efficiently. This Shipping Policy explains how orders placed on our website are processed and shipped.
Shipping Locations
We ship orders across all Australian states and territories. International shipping may be available for selected destinations, depending on the product and location.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
Shipping Methods & Delivery Times
Domestic shipping options include standard and express services. Standard shipping generally takes between 3–7 business days, while express shipping typically arrives within 1–3 business days. Delivery timeframes may vary based on location, product availability, and carrier services.
Shipping costs are calculated at checkout based on order size, weight, and destination.
International delivery times and costs vary by destination. Any applicable customs duties, taxes, or import fees are the responsibility of the recipient.
Order Tracking
Once an order has been dispatched, tracking details will be provided so you can monitor the progress of your shipment.
Delays & Delivery Issues
While we aim to meet estimated delivery timeframes, delays may occur due to factors outside our control, including carrier delays, weather conditions, customs clearance, or incorrect shipping details provided at checkout.
Shipping Restrictions
Some items may be subject to shipping restrictions due to size, weight, or regulatory requirements. Certain hazardous or restricted goods may have additional limitations.
Damaged or Lost Shipments
Please inspect your order upon delivery. If an item arrives damaged or is lost in transit, notify us as soon as possible so we can assess the issue and assist with a resolution.
Returns & Exchanges
For information regarding returns or exchanges, please refer to our Returns Policy.